FAQ
How can I change my order once it has been made?
If you want to change your order you must contact us within 2 hours of placing the order. There would be 50% restocking fee if you want to change the order after 2 hours. Go to contact us and send us message with your order number requesting the specifications of the change.
https://www.glamour-silver.com/pages/contact
or
Info@glamour-silver.com
How can I cancel an order?
If you want to cancel your order you must contact us within 2 hours of placing the order. There would be 50% restocking fee if you want to cancel the order after 2 hours. To cancel your order, please contact us by sending us Email with your order number.
https://www.glamour-silver.com/pages/contact
or
Info@glamour-silver.com
Will you deliver the item with a jewelry box?
Yes.
Yes, all our precious metals are purchased from government certified vendors. All items have a stamp of authenticity on it .All our silver jewelries are made of 0.925 sterling silver 18k gold plated.
Is this jewelry real gold or gold plated?
No, our jewelry are pure 925 Silver 18k gold plated.
Does the items tarnish?
If you wear in a proper way, it will not tarnish easily.
Shipping FAQ's
What express do you use?
We use Regular shipping. It takes 4-10 days.
How long will I get my orders?
Usually it takes 5-10 days to produce. And delivery day is different according to your address and shipping way you choose. Please check the following for the detail
United States, United Kingdom, France (4-8 working days)
Germany (4-10 working days)
Australia (4-10 working days)
Other Countries/Regions (10-20 working days)
*Please note that the time frame mentioned above doesn't include production time and account for delays caused by vendors or service and weather disruptions.
Where do you ship from?
We ship from many supplier around the world to guarantee you best quality .
Return & Refund FAQ's
What is your return policy?
You can return new, unopened jewelry sold by us within 14 days of delivery.
Please note that there will be 50% restocking fee on all items.
What should I do if I received wrong products?
If you have any issues with your order, make sure to contact us within 48 hours by sending us an E-mail to sale@glamour-silver.com with your order number and clear pictures, so that we can move swiftly to correct the problem.
When will I receive a refund?
You will receive the refund within 10 business days.